1. Order Cancellation

1.1 Eligibility for Cancellation

• Orders can be canceled within 12 hours of placement.
• Once the order is processed and shipped, cancellation requests cannot be accommodated.

1.2 How to Cancel an Order
To cancel your order within the eligible timeframe:

• Contact our support team at info@healthytrac.com with your order details (Order ID and date).
• Upon successful cancellation, the refund process will be initiated as per our refund policy.

1.3 Exceptions
HealthyTrac reserves the right to refuse cancellation if:

• The order has already been shipped.
• Custom or personalized products are involved.

2. Refund Policy

2.1 Refund Eligibility
Refunds are only issued under the following conditions:

• The product is damaged or defective upon delivery.
• The product delivered is incorrect or does not match the order details.
• A cancellation request is made within the eligible timeframe.

2.2 Refund Request Process

• Email us at info@healthytrac.com with your Order ID, proof of purchase, and any relevant details such as photographs for damaged or defective products.
• Our team will evaluate your request within 3 business days and notify you of approval or rejection.

2.3 Refund Method
Approved refunds will be processed to the original payment method. The refund timeline is as follows:

• Razorpay transactions: 7–10 business days.
• Other payment methods: Refund times may vary depending on the bank or payment provider.

2.4 Deductions
Refunds for cancellations made after payment processing may be subject to:

• A nominal administrative fee.
• Deduction of shipping charges for shipped orders.

3. Returns Policy

3.1 Conditions for Returns
Returns are accepted only if:

• The product is in its original packaging, unused, and accompanied by the original invoice.
• The return request is made within 7 days of receiving the product.

3.2 Return Process

• To initiate a return, email info@healthytrac.com with your Order ID and reason for return.
• Once approved, the product must be shipped back to us at the address provided.
• Return shipping charges are the responsibility of the customer unless the product is defective or incorrect.

3.3 Inspection and Approval

• Upon receiving the returned product, we will inspect it within 3 business days to verify its condition.
• If approved, a refund or replacement will be initiated.

4. Non-Refundable Scenarios

Refunds or returns will not be issued in the following cases:

• Products damaged due to misuse, improper handling, or external factors.
• Custom or personalized orders.
• Failure to provide valid proof for a refund or return request.

5. Contact Information

For all cancellation, refund, or return requests, contact us at:

• Email: info@healthytrac.com
• Phone: +91 9316186070

Our team is available to assist you during business hours, Monday to Friday.